Which priority level has a 1-hour response time?

Which priority level has a 1-hour response time?

• A. Priority 1
• B. Priority 2
• C. Both
• D. Not applicable

Answer: (B)

Understanding how response times map to priority levels helps here. The 1-hour response window is assigned to the second priority in this material’s scheme, meaning when an incident is labeled Priority 2, the team commits to acknowledging and beginning work within one hour. The highest priority (Priority 1) has its own target time set by the SLA, which is not the 1-hour window described for Priority 2. Since only Priority 2 uses that 1-hour target, the correct choice is the second priority. The other options don’t fit because they either imply a different target (Priority 1’s target) or no defined window at all (Not applicable), and there isn’t a shared 1-hour window across multiple priorities in this framework.

Understanding how response times map to priority levels helps here. The 1-hour response window is assigned to the second priority in this material’s scheme, meaning when an incident is labeled Priority 2, the team commits to acknowledging and beginning work within one hour. The highest priority (Priority 1) has its own target time set by the SLA, which is not the 1-hour window described for Priority 2. Since only Priority 2 uses that 1-hour target, the correct choice is the second priority. The other options don’t fit because they either imply a different target (Priority 1’s target) or no defined window at all (Not applicable), and there isn’t a shared 1-hour window across multiple priorities in this framework.